Not too long ago I wrote about the growing use of AI as a management tool to oversee online customer relations workers and human–robot relations in areas such as warehousing. Since that time, more information has come to light about moving AI decision making up the organizational ladder into human resources, including hiring and firing, and into other arenas, such as decision making in combat arenas.
Tim Mack's blog
The idea of an animated talking head on a screen giving your annual review may sound fanciful, but AIs (of a sort) have been making headway in the worker oversight arena for a number of years. MetLife customer service representatives have been getting an ongoing review in real time in their screen corner with icons prompting them to “slow down speech,” “increase empathy,” and “up energy levels” (with a coffee cup) developed by Cogito.
Victor V. Motti “fell” into future studies from an initial intention to pursue a career in engineering, he tells readers at the opening of A Transformation Journey to Creative and Alternative Planetary Futures. Motti is now an international writer, speaker, foresight adviser and, since 2017, the director of the World Futures Studies Federation.
It has been said that foresight as a field has occasionally been short on systems thinking. I do not mean systems thinking as a discrete discipline in itself, which has had its ups and downs over the years, but instead as a through understanding of logistic structures and cross-disciplinary dynamics. In this context, it is also the case that engineering (especially electrical engineering) has not always had a significant voice in setting policy on renewable energy systems development, especially in the United States.
Martin Sorrell, CEO of WPP, once said to me (when I worked for him) that studying the future was not so useful as the past, as that was where he found guidance for most of his business decisions. Unfortunately, this was less than a year before he overleveraged his massive merger and acquisitions campaign and the stock value of WPP on the London Stock Exchange fell almost 80% in under a week.
As part of its executive education webinar series on workforce planning in the “next normal,” Vanderbilt University hosted a Zoom lecture June 23 on “Technology Foresight: Predicting and Planning for the Future” led by Professor Andy Van Schaack of the School of Engineering Management. The goal was to present futures techniques needed to redesign workforces for a new business landscape.
Not all doctors view artificial intelligence (AI) with favor. However, instead of replacing medical personnel, using AI capabilities allows doctors and technicians to deliver medicine that is more personalized, proactive, and effective. This includes preventive medicine by proactively monitoring early warnings of illnesses, combining digital connectivity and AI analysis, and focusing on wellness in a cost-effective manner.
The future is a peculiar place, in that it often seen as uninhabited, like a chessboard, where if a series of strategic moves occur, the responses will predictability be this or that. In other words, if people are involved, we all already know how they will react. Perhaps that mindset arises by the enormous amounts of attitude/motivation-related data now being collected—as Edward Snowden reports in his memoir, Permanent Record—with that outcome in mind. But of course Snowden himself is an example of how the actions of a single person can lead to cultural sea changes.
In 1984, political scientist Philip Tetlock observed at a meeting of the U.S. National Research Council’s Committee on American Soviet Relationship how contradictory many authoritative predictions the participants held on the future of the Cold War. As well, he noted their dismissal of the opinions of equally qualified colleagues on the committee.
Robotics has gotten a bad name in some circles from too many screen scenarios and “what if” thinking about manufacturing assembly lines that has often overreached actual development. However, robotics in medicine is seeing breakthroughs in post-stroke physical therapy and post-injury rehabilitation.