Management by AI

Tim Mack
Submitted by Tim Mack on
The idea of an animated talking head on a screen giving your annual review may sound fanciful, but AIs (of a sort) have been making headway in the worker oversight arena for a number of years. MetLife customer service representatives have been getting an ongoing review in real time in their screen corner with icons prompting them to “slow down speech,” “increase empathy,” and “up energy levels” (with a coffee cup) developed by Cogito.